1. LIVE SALE CLAIMING POLICY

Our Live Sales move quickly, and Instagram does not necessarily display comments in the same order on every device.

• The first eligible claim appearing on OUR screen wins.
  
• The order you see on your own phone may be different from what appears on our screen.
  
• Our determination of the winning claim is FINAL.
  
• Please do not argue, negotiate, or dispute claim order through DMs.
  
• If you ask us to show you an item, please be ready to respond PASS or CLAIM when asked.
  
• If we do not receive a response, we may immediately move to the next claimer.
  
• We recommend taking screenshots of items you are considering or have claimed.
  
• Live Sale replays may be posted so customers can review the sale and their claims.
  

No Swaps

Once an item has been claimed, we do not allow swaps during the Live Sale.

An upgrade to a higher-value item may be permitted at our discretion.

We do not combine or alter individual claims simply because another item becomes available later.

2. CLAIMS ARE A COMMITMENT TO PURCHASE

Please claim thoughtfully.

When you claim an item during a Live Sale, we remove that item from availability for everyone else.

A claim is therefore considered a commitment to purchase, not a request to hold an item while deciding.

Repeated claiming and cancelling may result in your ability to participate in future Drops of Jupiter Live Sales being restricted or refused.

3. LIVE SALE FLOW

Our Lives are intentionally fast-paced so we can show as many beautiful pieces as possible.

Please:

• Screenshot items you're considering.
  
• Listen carefully to descriptions and pricing.
  
• Ask questions before claiming whenever possible.
  
• Respond promptly when we ask you to confirm PASS or CLAIM.
  
• Understand that no response means we move to the next claimer.
  

4. CRYSTAL QUALITY & NATURAL CHARACTERISTICS

We personally hand-select crystals based on quality, beauty, uniqueness and value.

However, crystals and minerals are natural materials.

They may naturally contain:

• caves and pockets
  
• veining
  
• inclusions
  
• internal fractures
  
• growth lines
  
• pits
  
• matrix
  
• colour variation
  
• irregular formations
  
• other naturally occurring characteristics
  

These characteristics are created by nature and are not necessarily defects or damage.

We make every reasonable effort during our Live Sales to show pieces accurately and point out significant characteristics that we notice.

Please watch the Live carefully and ask questions before claiming if something is particularly important to you.

5. INVOICING & PAYMENT

Invoices are generally sent within 24–48 hours following the applicable Live Sale/invoicing cycle.

Once your invoice is issued:

Payment is due within 24 hours.

Please ensure the information associated with your order is correct before payment.

Unpaid invoices may result in:

• cancellation of claims;
  
• items being returned to inventory; and/or
  
• restriction from future Live Sales.
  

Any alternative payment arrangement must be expressly approved by Drops of Jupiter.

6. COMMUNICATION

To keep customer records clear and prevent misunderstandings, please communicate with us through:

Instagram DM ONLY

Please message us from the same Instagram account you used to claim your items.

This gives us one continuous record containing your:

• claims
  
• questions
  
• invoice information
  
• shipping information
  
• order concerns
  

We generally respond to DMs during our business hours:

Monday through Friday

Please allow us reasonable time to respond, particularly during Live Sales, invoicing periods, packing days and gem-show travel.

For Live Sale order matters, please do not use email as a substitute for Instagram DM communication unless we specifically direct you to do so.

7. RESPECTFUL COMMUNICATION

Drops of Jupiter is a family-run business and community.

We expect communication with our owners, hosts, employees and representatives to remain respectful and appropriate.

We will not tolerate:

• abusive language
  
• harassment
  
• threats
  
• bullying
  
• ggressive behaviour
  
• repeated hostile messages
  
• abusive or inappropriate conduct toward our staff
  

We are happy to explain a policy or help resolve a genuine order problem.

However, our established policies are not subject to negotiation through DMs.

Drops of Jupiter reserves the right to cancel claims, restrict Live Sale participation and/or refuse future service where these standards are not met.

8. PACKING & CARE

We take packing seriously.

For inventory returning from travelling gem shows, items may first need to arrive back at our Canadian location before individual customer orders can be processed.

Once inventory arrives, we:

Unpack → Verify → Audit → Inspect → Pack

Every order is checked against our records.

Each crystal is carefully inspected and packed with appropriate care before shipment.

We are a family-run specialty crystal business, not a mass-fulfilment warehouse. Our priority is getting your order correct and safely packed rather than rushing fragile minerals through the process.

Thank you for your patience while we do this properly.

9. PACKING TIME

For applicable Live Sale orders, please generally allow approximately:

5–9 business days for packing

This is a packing/processing timeframe, not the courier's delivery timeframe.

Gem-show and travelling Live Sales can require additional time because inventory may first need to be consolidated, transported, cleared through customs, received and audited at our Canadian location.

We will provide updates through our Instagram Stories when a travelling Live Sale has a special shipping timeline.

10. SHIPPING & TRACKING

When your order enters the shipping process, tracking information is normally provided electronically through our shipping system.

It is the customer's responsibility to:

• check the email address associated with the order;
  
• verify that the shipping address is correct;
  
• monitor tracking;
  
• watch for delivery attempts; and
  
• contact the courier promptly if a delivery problem occurs.
  

Once shipped, courier delivery commonly takes approximately 3–7 business days, although this is an estimate rather than a guaranteed delivery date.

Weather, customs, courier backlogs, remote destinations and other circumstances outside our control may cause delays.

11. TRACKING YOUR PACKAGE

Once tracking has been issued:

It is the customer's responsibility to monitor the shipment.

Drops of Jupiter does not continuously track individual customer shipments on the customer's behalf.

If tracking shows an unusual delay, please contact the courier directly using your tracking information.

If you reasonably believe the package has been lost, contact us through Instagram DM from your claiming account.

Where appropriate, we can assist with the shipping provider/ClickShip and the applicable claim process.

12. SHIPPING INSURANCE

We strongly recommend shipping insurance, particularly for valuable, fragile or collector-grade orders.

Insurance may provide protection against eligible:

• loss
  
• theft
  
• transit damage
  

subject to the applicable carrier/insurance provider's terms and claim requirements.

Once a package has been transferred to the courier, transportation and physical handling are performed by third parties outside Drops of Jupiter's direct control.

If insurance is declined, any recovery available for loss or damage may be limited to whatever protection is provided by the courier or applicable law.

For this reason, we strongly recommend selecting appropriate coverage.

13. U.S. ORDERS — TARIFFS, DUTIES & CUSTOMS

International shipments to the United States may be subject to tariffs, duties, customs charges or other import-related fees depending upon the merchandise, country of origin, classification and applicable U.S. rules.

Where Drops of Jupiter offers a prepaid-duty arrangement:

• we calculate the applicable amount based on the information available to us;
  
• Drops of Jupiter may absorb an identified portion of those costs;
  
• the customer pays the remaining stated amount;
  
• we do not profit from tariffs or duties; and
  
• where available, amounts may be prepaid to facilitate smoother customs processing.
  

Products are classified using the appropriate customs/HS or tariff classification information based on the nature and origin of the merchandise.

Any quoted or prepaid amount remains subject to applicable customs and carrier rules.

14. TRAVELLING GEM SHOW / WAREHOUSE LIVE SALES

Live Sales conducted while we are sourcing away from Canada operate differently from ordinary Canadian Live Sales.

Your crystals may physically remain at the show or supplier location until the sourcing trip has ended.

At the end of the trip, merchandise may be:

Consolidated → Palletized/Packed → Freighted → Customs Cleared → Delivered to Canada → Audited → Customer Packed → Shipped

This process can include:

• road or commercial freight;
  
• U.S. export processing;
  
• Canadian import/customs processing;
  
• receiving;
  
• unpacking;
  
• inventory verification;
  
• order auditing; and
  
• individual customer packing.
  

For this reason, travelling Live Sale orders cannot be treated like next-day warehouse orders.

Please allow appropriate time for this process.

Updates will be posted through our Instagram Stories whenever possible.

15. SEPARATE LIVE SALE ORDERS

Unless Drops of Jupiter specifically agrees otherwise, claims from special travelling/warehouse Live Sales are kept separate from regular Canadian Live Sale orders.

For example, Tucson warehouse claims are not automatically combined with Canadian Live Sale claims for shipping.

Please do not assume separate orders can be combined.

Any exception is made solely at Drops of Jupiter's discretion.

16. SPECIAL LIVE SALE SHIPPING RATES

Where we advertise a special shipping rate for a particular Live Sale, that rate applies only according to the terms announced for that sale.

For example, a travelling Live Sale may offer a stated flat shipping rate for packages below a specified weight, with heavier packages calculated separately.

The rate announced during that specific Live Sale takes precedence over a general shipping example contained in older graphics or posts.

17. REFERRAL BONUS

Where the Drops of Jupiter referral program is active:

Refer a new eligible customer who completes the required qualifying purchase and:

YOU receive the advertised account credit.

THEY receive the advertised account credit.

For the program shown in our current promotional material:

Qualifying purchase: $150 USD

Referrer credit: $10

New customer credit: $10

Referral credits are promotional credits and are subject to the applicable referral program terms in effect at the time.

18. POLICY QUESTIONS & DISPUTES

Please review these policies before claiming.

We understand that genuine questions and problems occasionally arise, and we will always try to assist reasonably.

However:

Claim rules are not renegotiated after a Live Sale.

The claim order shown on our screen controls.

Our determination of the winning claimer is final.

Established business policies are not renegotiated through DMs.

If there is a genuine error on our part, please contact us respectfully through Instagram DM and provide the relevant details so we can investigate.

19. FINAL ACKNOWLEDGEMENT

By participating in a Drops of Jupiter Live Sale and submitting a claim, you acknowledge that you have had the opportunity to review the applicable Live Sale policies and agree to follow them.

Our goal is simple: fair claiming, clear communication, careful packing and a fun Live Sale experience for everyone.

We appreciate your patience while we source, inspect, audit, pack and ship your crystals with care.

💜 THANK YOU FOR SUPPORTING OUR FAMILY-RUN CRYSTAL COMMUNITY 💜

Drops of Jupiter Crystals

The Earth creates the beauty… we're simply honoured to share its story. Until next time, keep exploring

New customers are required to place a $50 deposit before participating in live sale claims. The deposit will be applied toward your final invoice.

To place a valid claim during a live sale, you must comment the item code and the listed price.

• The first customer to correctly comment the code and price will receive the claim.
  
• Claim order may appear differently on each viewer’s screen. While your comment may appear first on your own screen, the host’s screen is the final authority, and claims will be announced accordingly.
  
• If you request to see a product, you will be given first opportunity to claim. If you do not claim or choose to pass, the item will be opened to all viewers.
  
• Once an item is claimed, it may not be returned, swapped, or released during or after the live sale.
  
• Customers are responsible for tracking their own claims. We are unable to calculate total claim value or item counts until invoices are issued.
  
• Please claim responsibly.

Items purchased during live sales are final sale.

Please note:

• Claims are binding once confirmed during the live sale
  
• Invoices must be paid within the stated time frame
  
• Unpaid invoices may result in claim forfeiture or account restrictions
  

Live sales move quickly, and all descriptions are given in real time. Natural variations, inclusions, and imperfections are part of genuine crystals and minerals.

All Live Sales done in Canada and outside of Canada are considered separate sales/claims. We do not mix international claims (i.e. any sales outside of Canada) with Canadian claims. Any combined orders are done solely at our discretion.

Swaps are permitted under the following conditions only:

• One (1) swap per customer is allowed
  
• Swaps may be requested only at the end of the live sale
  
• Swaps are permitted only if the replacement item is of higher value than the original claimed item
  

Downgrades, multiple swaps, or swap requests made during the live sale will not be accepted.

All crystals, minerals, fossils, and carvings are natural materials. Variations in color, texture, shape, and inclusions are normal and expected.

Metaphysical properties are offered for educational and spiritual interest only and are not intended to replace medical, psychological, or professional advice.

Drops of Jupiter offers an Open Basket option to allow customers to combine multiple purchases into a single shipment.

• Open Baskets are available for all paid invoices for an additional two (2) calendar weeks from the date of the first order.
  
• A flat-rate shipping fee will be added to your first invoice.
  
• After the third week, any remaining items in your Open Basket will be automatically shipped.
  
• If you wish to extend or continue an Open Basket, you must send us a direct message after your first invoice. If we do not receive confirmation, your order will be shipped automatically.
  
• Customers are responsible for tracking their Open Basket status and timelines.
• Any Claims made during LIVE Sales are automatically transferred to your Open Basket.
• Any Claims made during our INTERNATIONAL LIVE Sales (i.e. LIVE Sales outside of Canada) will be invoiced and shipped separately.
  

This policy helps ensure timely shipping while allowing flexibility for customers who wish to consolidate orders.

An invoice or Open Basket may be considered abandoned under any of the following circumstances:

• An invoice remains unpaid for more than two (2) months
  
• The customer does not adhere to an agreed-upon payment plan
  
• The customer fails to respond after repeated payment requests and communication attempts
  

In these cases, Drops of Jupiter reserves the right to deem the basket and all associated items abandoned.

Once a basket is considered abandoned:

• All items will be relisted for sale
  
• Any payments made toward the abandoned basket will be forfeited
  
• No refunds or store credit will be issued
  

This policy ensures fairness and availability of inventory for all customers.

Discount codes must be applied at checkout at the time of purchase.

• All discount codes are one-time use only.
  
• Discount codes cannot be applied after a purchase has been completed.
  
• Discount codes are not stackable and may not be combined with any other offer or promotion.
  
  For example, a 15% OFF code cannot be combined with a 10% OFF code.
  

Please ensure your code is entered and applied correctly before completing checkout.

Crystals and minerals may be fragile and in some cases toxic. Drops of Jupiter is not responsible for damage caused by improper handling, exposure to water, chemicals, heat, or impact after delivery.

We recommend handling items with care and storing them safely away from high-traffic areas, pets, and children.

Due to the nature of crystals, minerals, and one-of-a-kind items, all sales are considered final except in the specific circumstances outlined below.

Returns or exchanges will only be considered in the following cases:

• An incorrect item was sent
• A paid item was omitted from the shipment

In these cases:

• Issues must be reported within 48 hours of delivery
  
• Clear photos and order details are required for review
  

Approved cases will be resolved with store credit only. Cash refunds are not offered.

Damaged items are not covered by our returns & exchanges policy. Please refer to the 'Damaged Items & Shipping Responsibility' section below.

All sales at Drops of Jupiter are final.

Once an order is placed, a live sale claim is confirmed, or an invoice is issued, no cancellations are permitted under any circumstances.

This policy applies to:

• Website purchases
• Live sale claims
• Open basket orders
• Orders placed by Direct Message on social media
• Partially paid or fully paid invoices
  

Please ensure all purchases and claims are made thoughtfully before confirming. We appreciate your understanding and cooperation, as this allows us to operate live sales and order fulfillment fairly and efficiently for all customers.

Orders are typically processed within 5–7 business days, excluding weekends and holidays. During sales events, live sales, or high-volume periods, processing times may be extended.

We ship within Canada and internationally. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

NOTE: We do not ship to 'PO BOX' addresses

For customers using the Open Basket option, items are held and accumulated over time.

• Items will ship only once all orders are fully paid. this includes items they have claimed from Live Sales.
  
• Customers will be charged for shipping at a later time when their cumulative items are ready to be shipped. We will contact you to formalize shipping details.
  
• Once shipped, the order is subject to the same shipping and handling terms outlined in this policy

Shipping rates are calculated at checkout based on location, weight, and carrier. Tracking information is provided once your order ships.

Orders made to ship to the US or Canada that are over $200 CAD qualify for 'Free Shipping'.

NOTE: Accumulated Open Basket orders DO NOT qualify for the 'Free Shipping' offer for the United States and Canada.

Shipping timelines provided by carriers are estimates only. Packages may experience delays due to weather conditions, seasonal volume, customs processing, or other factors beyond our control.

Once a package has been handed over to the carrier, Drops of Jupiter is not responsible for delays, lost packages, or delivery errors caused by the shipping provider. However, we will gladly assist customers in initiating claims or tracking inquiries with the carrier whenever possible.

We appreciate your patience and understanding, especially during peak seasons or adverse weather conditions.

Drops of Jupiter does NOT accept returns or exchanges for items damaged during shipping.

Customers are strongly encouraged to select 'insured shipping', particularly for high-value orders. If standard (uninsured) shipping is selected, the customer assumes full responsibility for the shipment once it leaves our facility.

Any items damaged in transit must be claimed directly with the courier service. Drops of Jupiter is unable to replace, refund, or exchange items damaged during shipping.

The Drops of Jupiter Brand Ambassador Program is a community-based referral program designed to reward individuals who introduce new customers to Drops of Jupiter through genuine, word-of-mouth sharing.

Participation in the program is by application and approval only. Submitting an application does not guarantee acceptance, and Drops of Jupiter reserves the right to approve or decline applicants at its discretion.

Brand Ambassadors are independent participants and are not employees, contractors, agents, or representatives of Drops of Jupiter. Participation in the program does not create an employment relationship, partnership, or agency of any kind.

To participate, ambassadors must be at least 18 years of age and agree to comply with all program rules and policies as outlined on this page. Continued participation in the program is contingent upon ongoing alignment with these policies.

Referrals are tracked exclusively through each ambassador’s unique referral code. In order for a referral to be eligible, the code must be entered at checkout at the time of purchase.

Only new customers qualify as eligible referrals. A new customer is defined as someone who has not previously placed an order with Drops of Jupiter. Orders placed by existing customers, even if a referral code is used, do not count toward ambassador rewards.

Self-referrals are not permitted. Ambassadors may not use their own referral code for personal purchases, nor may they create additional accounts or place orders on behalf of others in order to generate referrals.

If an order is cancelled, refunded, or deemed invalid for any reason, it will not be counted as an eligible referral. Drops of Jupiter reserves the right to review and validate referrals to ensure they meet program requirements.

Referral codes may not be shared on public coupon or discount aggregation websites. Codes are intended for personal sharing and community-based referrals only. Any misuse of referral codes may result in removal from the program.

Ambassadors earn rewards based on the number of eligible new customers they introduce to Drops of Jupiter using their unique referral code. As referrals increase, ambassadors may move through different tiers within the program, unlocking additional rewards and perks.

Rewards may include store credit, crystal or mineral pieces, early access to new drops, exclusive opportunities, or other ambassador-only benefits. The type and value of rewards may vary depending on tier level, availability, and seasonality.

Tier placement is determined by the number of qualifying referrals tracked through each ambassador’s code. Rewards are non-transferable, have no cash value, and may not be exchanged outside of the program.

Drops of Jupiter reserves the right to update reward offerings, tier structures, or eligibility requirements as the program evolves. Any changes will be reflected on this page and applied moving forward.

Rewards across all tiers are non-transferable, have no cash value, and may not be exchanged outside of the program. Drops of Jupiter reserves the right to adjust tier thresholds, reward offerings, or eligibility criteria as the program evolves.

Welcome Rewards
1 to 5 new customers

The Star Seed tier marks the beginning of an ambassador’s journey. Ambassadors enter this tier once they have successfully referred their first new customer to Drops of Jupiter.

At this level, ambassadors may receive welcome rewards such as store credit, personal-use discounts, or small crystal or mineral gifts. As additional referrals are made within the Star Seed tier, ambassadors may receive more than one welcome reward, depending on current program offerings.

Growing Rewards
6 to 15 new customers

Cosmic Builders are ambassadors who consistently introduce new customers to Drops of Jupiter and show steady engagement.

Rewards at this tier may include increased store credit, higher-value crystal rewards, early access to select drops, or other growing perks. Rewards may be issued incrementally as referral milestones are reached within this range.

Premium Perks
16 to 30 new customers

Celestial Insiders represent a deeper level of participation within the program. Ambassadors at this tier have demonstrated a strong and sustained contribution to community growth.

Premium perks may include curated crystal pieces, priority access to launches, exclusive previews, or invitations to ambassador-only opportunities. Rewards at this tier are more limited and may vary based on availability.

Elite Rewards
31 or more new customers

Jupiter Elite is the highest tier within the Brand Ambassador Program. Ambassadors at this level consistently bring new customers to Drops of Jupiter and reflect long-term alignment with the brand.

Elite rewards may include significant store credit, premium or rare crystal pieces, recurring rewards, special recognition, or participation in exclusive projects or collaborations. Rewards at this tier are limited and may change over time.

Ambassador rewards are issued on a regular basis based on eligible referrals tracked through each ambassador’s unique referral code. Referral activity is reviewed before rewards are issued to ensure all program requirements have been met.

Rewards are typically issued on a monthly basis, though timing may vary depending on referral volume, order processing, and verification. Drops of Jupiter may adjust issuance timing during high-volume periods, special promotions, or program updates.

Rewards may be delivered in a variety of ways, including store credit applied to an account, discount codes, physical crystal or mineral items included with an order, or other methods communicated at the time of issuance. Ambassadors will be notified when rewards are issued or made available.

Unclaimed or unused rewards may expire if not redeemed within the timeframe specified at issuance. Rewards are not transferable and cannot be exchanged for cash or alternative compensation.

Brand Ambassadors are expected to represent Drops of Jupiter in a respectful, honest, and authentic manner. Sharing should be based on personal experience and genuine appreciation for the brand.

Ambassadors must clearly disclose their participation in the Brand Ambassador Program when sharing referral codes or promoting Drops of Jupiter, in accordance with applicable platform guidelines and advertising standards.

Ambassadors may share Drops of Jupiter in their own voice and style, provided that content remains accurate and aligned with the values of the brand. Misrepresentation of products, pricing, availability, or brand messaging is not permitted.

Health, medical, or therapeutic claims about crystals or products may not be made. Ambassadors should avoid statements that could be interpreted as guarantees or professional advice.

Respectful communication is expected at all times. Harassment, misleading behavior, or conduct that negatively impacts the Drops of Jupiter community may result in removal from the program.

To maintain the integrity of the Brand Ambassador Program, certain activities are not permitted.

Ambassadors may not misuse or manipulate referral codes in any way. This includes using a referral code for personal purchases, creating multiple accounts, placing orders on behalf of others to generate referrals, or attempting to artificially inflate referral counts.

Referral codes may not be shared on public coupon, discount, or deal aggregation websites. Codes are intended for personal sharing within an ambassador’s community and should not be distributed in a way that undermines the program.

Ambassadors may not engage in misleading, deceptive, or dishonest practices when promoting Drops of Jupiter. This includes false claims, inaccurate representations of rewards, or suggesting guarantees that do not exist.

Paid advertising using referral codes is not permitted unless prior written approval has been granted by Drops of Jupiter. This includes but is not limited to paid social ads, sponsored posts, or search advertising.

Any activity that violates these policies or compromises the fairness of the program may result in removal from the Brand Ambassador Program and forfeiture of unissued rewards.

Drops of Jupiter reserves the right to modify, update, pause, or discontinue the Brand Ambassador Program at any time. Changes may include adjustments to tier thresholds, reward offerings, referral requirements, or program structure. Any updates will be reflected on this page and applied going forward.

Participation in the Brand Ambassador Program is voluntary and may be ended by either the ambassador or Drops of Jupiter at any time. Drops of Jupiter may remove an ambassador from the program if program policies are violated, if referral activity is deemed invalid, or if participation no longer aligns with the values or goals of the brand.

In the event of removal or program termination, unissued or pending rewards may be forfeited. Issued rewards that have already been delivered will remain valid, subject to any stated expiration terms.

Drops of Jupiter is not responsible for losses, missed rewards, or expectations resulting from changes to or termination of the program.

We believe transparency and communication are essential to a positive ambassador experience. If you have questions about the Brand Ambassador Program, referral tracking, rewards, or policies, we encourage you to reach out.

For questions or clarification, please contact us using the email or contact form provided on the Drops of Jupiter website. We aim to respond within a reasonable timeframe and are always happy to help clarify how the program works.

Participation in the Brand Ambassador Program indicates agreement with the policies outlined on this page. We recommend reviewing these policies periodically, as the program may evolve over time.