FAQ

Crystals are natural materials. Variations in color, shape, and inclusions are normal and part of their uniqueness.

Metaphysical information is shared for spiritual and educational interest only and is not a substitute for medical, psychological or professional advice.

Please claim responsibly, track your Open Box status, select insured shipping when appropriate, and review all policies before purchasing.

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Our regular live sale schedule is:

• Wednesdays: 7:00 PM
  
• Fridays: 8:00 PM
  
• Saturdays: 8:00 PM
  
• Sundays: 6:00 PM
  

All times are listed in Central Time unless otherwise announced. Please note that special events or holiday sales may vary.

All Live Sales items are listed in CAD (Canadian Dollars).

Note that special events outside of Canada may be charged a different currency such as USD. You will be notified during the sale.

To claim an item, comment the item code and price. The first valid claim on the host’s screen wins the item.

First time customers must first pay a one time deposit of $50 (CAD) which will deducted from your first invoice.

No. Once an item is claimed, it cannot be returned or released.

One swap per customer is allowed at the end of the live sale, only if upgrading to a higher-value item.

An Open Basket allows customers to combine multiple orders into one shipment over a set period.

Payment plans are available to select long-term customers on high-value items or larger baskets.

Payment plans are based on trust and are offered only to customers who have demonstrated consistent reliability with payments over time. Availability is determined at our discretion.

If we are unable to offer a custom payment plan, we encourage customers to use Shop Pay, Shopify’s built-in payment option, which allows eligible purchases to be split into installments at checkout.

Open Baskets are typically held for two calendar weeks from your first paid invoice. After the third week, items are automatically shipped.

You must send a direct message after your first invoice. Without confirmation, your items will ship automatically.

Once the full balance is paid, the items will be shipped.

If an invoice remains unpaid for more than two months, a payment plan is not followed, or communication stops, the basket may be deemed abandoned.

Items will be relisted for sale, and any payments made will be forfeited. No refunds or store credit will be issued.

No. All sales, live sale claims, invoices, and Open Basket orders are final and cannot be cancelled.

No. Discount codes must be applied at checkout. Codes cannot be added after a purchase is completed.

No. Discount codes are one-time use only and cannot be stacked or combined.

Typically orders are shipped within 5-7 business days. But processing times vary. Shipping timelines provided by carriers are estimates and may be affected by weather, seasonal volume, customs, or other factors beyond our control.

Yes. International customers are responsible for any customs duties, taxes, or import fees.

Delays can occur due to weather, customs, or carrier volume. Once a package is handed to the carrier, we are not responsible for delays but will assist with tracking when possible.

We do not accept returns for shipping damage. Customers are encouraged to select insured shipping. Any damage must be claimed directly with the courier.

No. All sales are final. Returns and refunds are only considered if an incorrect item was sent or a paid item was omitted.

Please report the issue within 48 hours of delivery with photos and order details. Approved cases are resolved with store credit only.

No. Cash refunds are not offered under any circumstances.